Too many escalations? Low morale? Inconsistent service?

It's time to turn things around.

I'm Arielle McGuinness, Customer Experience Coach & Consultant,

helping service-led businesses, including those in travel, online retail, and global support, equip their frontline with the tools, structure, and confidence to deliver client experiences that build loyalty.

The Challenges I Help Solve

Too many service teams are doing their best - but still face repeated escalations, unclear expectations, and inconsistent delivery.

When service runs more smoothly, leaders spend less time firefighting - and more time leading.

I support agents, team leaders, and managers to:

Strengthen communication

Reduce client friction

Improve service outcomes

Free up management time to focus on what matters most: growing the business and keeping clients happy.

More than half of consumers rarely complain -- they quietly switch to a competitor instead.

Why This Matters

Client experience is built in the moment.

In high-pressure, emotionally charged interactions, your team is the face of your brand -

whether they're calming a frustrated client, managing a delay or restoring trust after a mistake.

As AI takes over routine tasks, it's your people who handle the conversations that matter most.

Those moments shape customer loyalty, brand reputation, and your bottom line.

My role is to make sure your team is ready -- with the coaching, frameworks, and support

to respond with confidence, empathy, and consistency, no matter what's in front of them.

78% of customers have backed out of a purchase due to a poor service experience

What I Offer

Tools that scale. Coaching that sticks. Service that feels human.

🎓 Live Workshops

Interactive and tailored sessions to sharpen communication, strengthen service structure, boost confidence and solve your team's unique challenges.

🕵️‍♀️ Service Audits & Quality Reviews

A clear, expert review of your team's service -- with actionable feedback you can use to coach better and improve consistency.

🧩 Tailored QA Frameworks

Coaching-first QA tools designed to align with your brand, drive consistency, and support AI-readiness - not just tick compliance boxes.

Only 29% of frontline employees say they feel confident handling difficult client interactions

Why Work With Me

I’ve been on the frontline — as an agent, a team leader, and a CX manager.

I know how hard good service can be when expectations are high and support is limited.

I've seen teams who care deeply about their work but lacked the tools, clarity, or coaching to perform at their best.

That's why I now help global and local service-led businesses turn that gap into a growth opportunity.

With experience supporting teams across EMEA, APAC, and the Americas — including the

Philippines, India, the UK, USA, and Australia, I blend global insight with people-first coaching.

I am focused on equipping your team to handle challenges with more clarity, care, and confidence.

Companies that prioritise customer experience generate 60% higher profits than their competitors